Privacy Policy

Last Updated: January 2025

CarSaavy respects your privacy. We only collect data required to generate your reports and process payments securely. This policy explains what information we collect, how we use it, and your rights.

Information We Collect

Contact Information

• Email address: Required to deliver your report and send order confirmations
• Name: Used for order processing and personalization
• Phone number: Optional for standard orders, required for rush orders to clarify details if needed

Vehicle Information

• VIN numbers: Used to generate vehicle-specific analysis and reports
• Listing URLs: Used to verify vehicle details and market positioning
• Purchase context: Timeline, budget, and intended use to tailor report strategy

Payment Information

Payment processing is handled entirely by Stripe, a PCI-compliant payment processor. We never see or store your credit card numbers, CVV codes, or full payment details. Stripe provides us only with:

• Payment confirmation status
• Last 4 digits of card (for your receipt)
• Transaction ID for order tracking

How We Use Your Information

We use the information you provide to:

• Generate and deliver your negotiation intelligence reports
• Process payments and send receipts
• Provide customer support and respond to inquiries
• Send order status updates and delivery notifications
• Improve our services and report quality

We do not:

• Sell or share your personal information with third parties for marketing
• Use your data for purposes beyond report generation and service delivery
• Send unsolicited marketing emails (unless you opt in)

Data Retention

We retain your order information and report data for a reasonable period to provide support and maintain service records. Vehicle data and reports may be anonymized and used to improve our analysis methodology, but will never be shared in a way that identifies you personally.

You may request deletion of your data at any time by contacting us at support@carsaavy.com.

Third-Party Services

We use the following third-party services:

• Stripe: Payment processing (see their privacy policy)
• Analytics tools: We may use privacy-respecting analytics to improve site performance and user experience

Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications at any time

Security

We implement industry-standard security measures to protect your data, including encrypted connections (HTTPS), secure data storage, and restricted access to personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.